Appointments

 

Appointments may be booked online for the following morning from 7pm.

When you telephone the surgery for an appointment the Care Navigators may ask you for some information about the reason for your call, please cooperate with the team so that we can help get you right clinical support as quickly and safely as possible.

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

Book an Appointment

Check your condition and self-referral first

Many conditions can be treated without the need to see your GP.

Pharmacy & Self-Care

Pharmacy

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy

Pharmacy First (Community Pharmacist Consultation Service)

When you call the practice, you will be asked about your symptoms. If they indicate that you can best be helped by a pharmacist, you will be offered a same day private consultation with a community pharmacist at. Community pharmacists have already successfully seen thousands of patients for a consultation for a minor illness, following a call to NHS 111. This new way of arranging consultations with the pharmacist by a GP practice, has been successfully piloted around the county.

Learn more about Pharmacy First

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

GP+ Appointments (Urgent Appointments)

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. You cannot refer yourselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Book a Routine Appointment

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security.

Ways to book

  1. Download the NHS App
  2. Request an appointment online
  3. Use our online services
  4. Telephone: 01473 822 961

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Please be aware that our GPs will always call to assess the home visit request first.

If you need a home visit, you can help us by calling reception before 10:30am.

Telephone: 01473 822 961

Please remember the doctor can see four patients in the surgery in the time it takes to do one house-call.

If you feel the need for a visit is urgent please tell the receptionist and she will put you through to a doctor.

Please only request a home visit when you are totally unable to attend the surgery. If you have no transport, please consider asking a friend, neighbour or relative for a lift. Or perhaps even take a taxi or bus.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Life Threatening - Go to A&E

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Telephone us on 01473 822 961.
  2. Cancel using our online services
  3. Cancel through the NHS App

Out of Hours

Evening and Weekend Appointments (Enhanced Access)

Evening and weekend appointments are available at an NHS service nearby. Appointments can be made until 8pm on weekdays and between 9am and 5pm on Saturdays.

You will be able to discuss your health concern with a GP, nurse or other health professional and also make routine appointments for vaccinations, health checks and screenings.

Book with the reception team.

Visit the NHS Suffolk and North East Essex website to learn more about the different health care professionals working in GP surgeries.

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Chaperones

You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy