Please note the on-line prescription request service will be suspended from the 9th June because of the new clinical computer system change. We will be unable to register new on-line users until after our 'go live' date. If you require a repeat prescription please use one of the alternative methods to request your repeat. Existing on-line users will need to re-register once we 'go-live'. We apologise for any inconvenience this may cause.
Both Hadleigh Health Centre and Boxford Mill Surgery have fully stocked dispensaries, with trained dispensing staff. The Hadleigh dispensary is located in Mill Pharmacy, which is part of the Health Centre complex. The hours of opening for Hadleigh are the same as Mill Pharmacy and Boxford are the same as the surgery. Please note that Boxford surgery is closed from 13:00 to 15:00.
If you have repeat prescriptions you should have a repeat prescription computer slip. This should be presented at the Hadleigh or Boxford reception. You will be able to pick up the prescription/medication after 48 hours.
We also accept repeat medication requests by telephone or fax. We no longer accept email requests as we now use online prescription ordering. If you have already signed up to online appointment booking, you will be able to use this additional service automatically. If however, you would like to sign up for this service, please ask at the Hadleigh or Boxford reception for a registration letter for online access.
All medication details are recorded on our computer system and therefore if you lose your repeat prescription slip, please don't worry, we are able to look at our records and still order your repeat.
It is our policy to support the recommendations of the prescribing advisors at the Ipswich & East Suffolk Clinical Commissioning Group regarding the issue of prescribed drugs. Our normal issue is 28 days supply.
We do run a diary system at both Hadleigh and Boxford for regular repeats. If you would like more information, please speak to one of the dispensers.
Patients who live more than one mile from the centre of Hadleigh can have their prescriptions dispensed by the dispensary located in Mill Pharmacy or Boxford surgery.
Patients living in Hadleigh itself have their prescriptions dispensed at one of the three dispensing chemists in Hadleigh. Repeat prescriptions are usually passed direct to the chemist, to save you having to collect the prescription yourself and carrying it round the chemist. All you need to do is advise the dispensary staff as to which chemist you wish to use. Please do allow 48 hours for your medication to be ready.
If you are entitled to free prescriptions or have a season ticket you will be asked to show your exemption certificate or season ticket.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.