All our reception staff are trained Care Navigators.
When you telephone the surgery for an appointment the receptionist may ask you for some information about the reason for your call, please cooperate with her so that we can help you as quickly and safely as possible.
To book a morning appointment you will need to telephone the surgery at 8am on the morning you wish to be seen. You will be given an appointment time for that morning if appropriate and we will endeavour to offer this with the clinician of your choice. Appointments may be booked on-line for the following morning from 7.00pm.
Blood Tests Appointments
The practice has a regular phlebotomy service at both Hadleigh and Boxford. The practice offers a large number of phlebotomy appointments. However, because of the ever increasing range and complexity of conditions that are now managed by GPs there is immense pressure on blood test appointments. If you are able to attend the hospital for tests we would be grateful as it helps ease this pressure. You must make an appointment for a blood test.
In a number of cases it might be worth considering an appointment with a nurse practitioner rather than a doctor. Nurse Practitioners are qualified to deal with many common minor illnesses and injuries and they are able to prescribe medication.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.