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Noticeboard

Thursday 8 February 2018 - We are closed on this afternoon

If you require urgent treatment on this afternoon which cannot wait until the morning, please call NHS 111.  Please call 999 for an emergency.

Call Recording

As from the 1 November 2017 we will monitor, record, store and use any telephone call with our patient/callers for training purposes and to improve the quality of our services.

Freedom Of Information

Background

The Freedom of Information Act 2000 aims to ensure that General Practice contractors providing general or personal medical services are open to the public concerning the way we operate.

Routinely Published Information

In compliance with the Act, the Practice has developed a Publication Scheme, which details all of the information that we routinely publish. If you would like a copy of the Scheme please contact us using the details below.

Who can request information?

Under the Act, any individual is able to make a request to the Hadleigh Practice for information.  An applicant is entitled to be informed in writing by the Practice, whether the Practice holds information required and if this is the case, to have the information communicated to him/her.

How can a request be made?

Requests must –

  • Be made in writing (this can be electronically eg mail/fax)
  • State the name of the applicant and an address for correspondence
  • Describe the information requested

What will the Practice do?

Following a request the Practice will reply within 20 working days of the request being made to say if the information is available or not.  The Practice will then try to provide the information in the preferred format of the applicant.  Information may be shared on a website or on hard copy. 

Do I Have to Pay for Information?

Anything listed in the Publication Scheme is available free of charge if providing one copy in paper-format or if it is downloaded from our website or sent electronically.

Contact Details

Please send requests by letter to:

Practice Manager

Hadleigh Boxford Group Practice

Hadleigh

Ipswich

IP7 5DN

Please send requests by email to: iesccg.hadleighsecretaries@nhs.net

Is There Any Information I Can Not be Given?

The Practice will make every effort to provide you with a copy of the information requested and may have to ask you a few questions to make sure that we provide you with what you want. There may be some documentation or certain parts of that documentation which we are not allowed to release. Some examples of information we would not be allowed to release under this Act are:

  • Someone else’s medical records (protected by the Data Protection Act 1998)
  • Personal information (protected by the Data Protection Act 1998)
  • A company’s trade secrets.
  • Any information held in Court records  

 

FOI Publication Scheme



 
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