We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please read the attached leaflet.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Patients are entitled to have a chaperone present for any consultation, examination or procedure. The Healthcare professional may also require a chaperone to be present for certain consultations. All staff are aware of and received appropriate information in relation to our chaperone policy. All trained chaperones understand their role and responsibilities and are competent to perform that role. If you feel your would like a chaperone present at your consultation please inform your Doctor or Nurse who will be happy to arrange this for you or you can ask a Receptionist confidentially before you consultation, who will make sure this has been arranged for you.